Our Values

Irving Cares Will:

  • Provide clients with services in a respectful and dignified manner without regard to race, color, gender, age, disability, religion or national origin
  • Identify and address the needs of the Irving community
  • Partner with clients to develop solutions that lead to self-sufficiency
  • Work with volunteers, agencies, and organizations for greater impact and effectiveness
  • Assure donors and supporters of superior management and fiduciary practices
  • Implement a sound fund development plan in support of commitments to the community

Our Vision

To offer efficient and effective human services to Irving residents in need.

Our Mission

Irving Cares provides focused assistance for Irving residents to address a financial crisis.

Our HIStory

Irving Cares, Inc. was organized in 1957 by a group of citizens in Irving who were interested in the social welfare of the needy people in their community. On October 25, 1963 the laws of the state of Texas incorporated Irving Aid. The bylaws were approved in 1964 and revised periodically, most recently in 2013. Irving Aid, Inc. was supported by the United Fund and operated with a staff of volunteers until 1973, when the agency reorganized and hired its first full-time paid staff.

Irving Aid, Inc. changed its name to Irving C.A.R.E.S., Inc., (Community Assistance Referral and Emergency Services) in 1991. On July 21, 1998, the Board of Directors voted to change the agency’s name from Irving C.A.R.E.S., Inc. to Irving Cares, Inc. and shortly thereafter adopted the tag line, “A lifeline for Irving residents in need.”

What Sets Us Apart

Irving Cares is a well-known community resource and has consistently been recognized for its excellent leadership and performance. In 2021, Irving Cares was voted the Best Local Nonprofit in Irving by the Irving Las Colinas Chamber of Commerce.

Since 2001, Irving Cares has achieved United Way’s #1 top stewardship rating for fiduciary management and board oversight. In 2005, Irving Cares received the City of Irving’s Housing and Human Services Department’s Award for Outstanding Community Partner. Irving Cares is an original community partner of TXU Energy Aid.

Irving Cares received a Top Rated Nonprofit Award from GreatNonprofits.org again in 2020. In 2019, Irving Cares received its 10th four-star rating for sound fiscal management from Charity Navigator, indicating that Irving Cares outperforms most other charities in America.

Irving Cares exceeds industry standards with more than 80 cents of every dollar raised being reinvested in the community as a program expense. Irving Cares is considered a model agency by the North Texas Food Bank and annually passes their very thorough inspection of our facilities, products, and volunteer training.

Our Charitable Ratings

, Best In Irving

Irving Cares has been voted Best Local Nonprofit in Irving by in the Irving Las Colinas Chamber of Commerce Best in Irving awards 2013 – 16 and 2018 – 21.

United Way Award

United Way’s #1 top stewardship rating annually since 2001 for fiduciary management and board oversight.

Platinum Level

GuideStar provides information to advance nonprofit transparency. Irving Cares participates at the highest Platinum Level, providing audited financials as well as impact and effectiveness information.

Irving Cares Nonprofit Overview and Reviews on GreatNonprofits

GreatNonprofits is the leading platform for community-sources stories from the people who know best – clients, donors and volunteers.  Irving Cares has been named a Top-Rated Nonprofit from 2012 through 2021.

Charity Navigator

2019 marks the tenth four-star rating for sound fiscal management from Charity Navigator indicating that Irving Cares out-performs most other U.S. charities.

NTFB 2017 Partner Agency of the Year

Irving Cares is a Tier 1 model agency for the North Texas Food Bank, annually passing a very thorough inspection of facilities, products and volunteer training.  In 2017, Irving Cares was named Partner Agency of the Year and also received the prestigious Golden Fork Award.

Blue Ribbon Winners

Irving Cares is honored to be one of a hundred 2016 Blue Ribbon Winners of the National Small Business of the Year Award chosen by the U.S. Chamber of Commerce.

Our Team



Chief Executive Officer

972-721-9181 ext. 203

Paula Martin

Paula Martin

Director of Research, Impact and Evaluation

972-721-9181 x 202



Case Manager


972-721-9181 ext. 206

JESSICA MUNOZ-lopez, msw

JESSICA MUNOZ-lopez, msw

Bilingual Case Manager

972-721-9181 ext. 216



Invest In Yourself Coordinator

972-721-9181 ext. 207

Naomi Rodriguez

Naomi Rodriguez

Intake Coordinator

972-721-9181 ext. 201




Data Coordinator

972-721-9181 ext. 214


Lizette Sosa

Lizette Sosa

Bilingual Case Manager

972-721-9181 ext. 205

Katrice Rand

Katrice Rand

Case Manager

972-721-9181 x 212

Terri Oliver

Terri Oliver

Event Coordinator

972-721-9181 x 309


Andrew Burton

Andrew Burton

Food Pantry



Our Board

Debbie Zarsk, Board-Chair


Stuart James, Vice-Chair

Christus Health

Dr. Jose Parra, Treasurer

Western Governors University

Gustavo Garcia, Secretary

Brown and Brown Insurance

Ian Bjorkland

Prime 8 Consulting

Cori Black

Irving Convention Center at Las Colinas

Harriet Blake

Community Volunteer

Yolanda Carroll

Community Volunteer

Gretchen Demke


Joy Goodrum

Community Volunteer

Scott McKinney

Bank of the West

Michelle Mercado

North Texas Bank and Trust

Candace Palmarozzi, Treasurer


Christina Rodriguez

Erickson Dental

Olivia Sanden

Pioneer Natural Resources

Nancy Schachtner

YFY Jupiter

Alison Wechman

NCH Corp

Kyle Taylor, Chief Executive Officer

More About The Board

Our board is a volunteer based Board of Directors which oversees the agency’s operations.  Monthly meetings are held virtually on the third Tuesday evening at 6pm.  Board members serve as advocates for the agency in the community.  If you are interested in serving on the Board, please contact Kyle Taylor at [email protected] or 972-721-9181 ext. 203.