We Are Here To Help

If you are seeking assistance, please contact us at (972) 721-9181 or [email protected] 

Invest In Yourself
Employment Services

Food Pantry
Assistance

Rent/Mortgage & Utility
Assistance

Information &
Referrals

Irving Cares programs offer bundled services for Irving residents in need.

Families and individuals find help and learn to avoid future crises. Irving Cares commits to providing services in a respectful and dignified manner without regard to race, color, gender, age, handicap, religion, or national origin. Ensuring the most basic human needs are met is an important measure of a community’s quality of life.

It’s a hand up, not a handout.

Invest In Yourself Program

Invest in Yourself promotes self-sufficiency by helping Irving residents find and maintain stable employment.

Job-seekers can learn job search techniques, interview skills and resume preparation, plus gain referral sources for a successful job search. This program also offers budgeting and finance coaching, self-care, benefits screening and much more.

I would like to personally thank Irving Cares for their financial support toward my education. Without Irving Cares assistance I would have had to take a minimum wage job. Because Irving Cares does care about others, I now have the opportunity to provide a great life for my family. I am a certified phlebotomist and will be starting a new career at Carter Blood Care. Thanks Irving Cares, you made a difference in my life, and I couldn’t have done it without you. Your organization has the proper tools in place to change lives, because you changed mine. Monique Mays

Required Orientation

Wednesday: 10 am – noon
Thursday: 10 am – noon

Call (972) 721-9181 to set up your required orientation appointment. Appointments are set up before coming into the office.

 

One-On-One Coaching

Hours: Monday – Friday •  9 am – 3:30 pm

Coaches are available for assistance in English and Spanish, for one-on-one meetings to help overcome barriers to employment like transportation, childcare expenses, education level, job skills, uniforms, and work wardrobe.

 

Computer Lab

A computer lab can be used for job searches and online applications.

 

Program Partners

Irving Cares partners with the Texas Workforce Center, North Lake College, the Irving Public Library, and others to provide resources for job referrals, education and training to job-seekers.

 

Unique clients Seen By Employment Services

%

became employed (full & part-time)

%

remained employed at least 90 days or more

families helped with groceries per month

Food Pantry Assistance

The goal of the food pantry is to prevent hunger and help overcome a crisis. We provide nutritious groceries in an amount that should feed the family for a week.

Everyone needing food is seen on a first-come, first-served basis. Most visits are completed in about an hour.

Pantry Appointment Hours

Monday: 9 am – noon • 1 – 3:30 pm
Tuesday: 9 am – noon • 1 – 3:30 pm
Wednesday: CLOSED
Thursday: 1 – 3:30 pm
Friday: 9 am – noon • 1 – 3:30 pm

First come, first served.

40 family appointments available Monday, Tuesday and Friday.
9 am – noon  (20 spots) / 1 – 3:30 pm (20 spots)  

20 family appointments available Thursday.
1 – 3:30 pm (20 spots)  

 

Pantry Assistance Requirements
  • Must be an Irving resident and have proof of residence
  • Photo ID
  • Proof of identity of others in the household

Note: Social security cards are not required.

Pantry Assistance Process
  1. At the Irving Cares office, sign in.
  2. Fill out an information sheet.
  3. Meet privately with a case manager.

Everyone needing food is seen on a first-come, first-served basis. Most visits are completed in about an hour.  

NTFB Social Services Coordinator
The North Texas Food Bank Social Services Coordinator is at Irving Cares to assist enrollment in Supplemental Nutritional Assistance Program SNAP (Food Stamp) benefits. It’s completely free with no cost to applicants. The coordinator can:

  • Answer questions about the application process, procedures, and guidelines.
  • Supply the proper forms and application assistance to properly complete the required forms.
  • Complete the application and interview process in one visit.
  • Issue an EBT benefits card, if applicable.
  • Provide status updates on your case, once you have applied through their department.

Call for North Texas Food Bank for service information and current schedule: 214-269-0906.

Equal Access

All residents of Irving, Texas have equal access to the Food Pantry.  In accordance with Federal law and U.S. Department of Agriculture policy, Irving Cares is prohibited from discriminating on the basis of race, color, national origin, sex, age or disability.

To file a complaint of discrimination, write USDA, Director, Office of Adjudication and Compliance, 1400 Independence Avenue, SW, Washington, DC 20250-9410 or call (202) 260-1026, (866) 632-9992 (toll free) or (202) 401-0216 (TDD).

Rent, Mortgage & Utility Assistance

Limited Assistance Available For:

  • rent or mortgage
  • utilities  (TXU Energy / Atmos Energy)
  • prescriptions

 

Electric & Gas (Utility) Assistance Qualifications
  • Resident of Irving for at least 6 months
  • Been at current address for at least 3 months
  • Utility must have been open for a minimum of 90 days
  • Must have earned income and be able to show you can normally pay your bills
  • Irving Cares does not pay all of the utility bill. If you qualify, you will pay a portion of the bill as well
  • You and your roommate/spouse, can’t have received any other UTILITY or RENT assistance within the last 13 months

All of these must be verified before your case is approved.

Electric & Gas (Utility) Assistance Process
  1. Apply ONLY over the phone. (972) 721-9181
  2. Speak with a case manager
  3. The case manager will verify the application and confirm amount owed
  4. The case manager will call and inform you of the portion you will be responsible for as a copay.
  5. An appointment is set and you will be responsible to bring all paperwork and copy.
Rent & Mortgage Assistance Qualifications
  • All prior month’s rent must be paid
  • Resident of Irving for at least 6 months
  • Been at current address for at least 3 months
  • Must have a lease with everyone living in the household listed on it
  • Must have earned income equal or more than current rent and be able to show that you normally pay rent on your own.
  • Irving Cares does not pay all of the rent bill. If you qualify, you will pay a portion of the bill as well
  • You and your roommate/spouse, can’t have received any other RENT assistance within the last 5 years
  • You and your roommate/spouse, can’t have received any other ELECTRIC assistance within the last 13 months

All of these must be verified before your case is approved.

Rent & Mortgage Assistance Process
  1. Apply ONLY over the phone, (972) 721-9181, starting at 9 am. 
  2. Speak with a case manager in order to apply. 

Please note:

  • Applications are only taken over the phone. They cannot be made in-person or via email.
  • Applications are taken until all spots are filled.
  • We have many requests for rental assistance; there will be high call volumes. You must keep calling until someone can take your application.
  • Once the maximum number of applications for the month is met, a representative will notify you we are not able to take more applications this month.

Comprehensive Energy Assistance Program

Dallas County Health & Human Services offers CEAP assistance at Irving Cares. The Comprehensive Energy Assistance Program (CEAP) is a utility assistance program. The program is designed to assist low income households in meeting their immediate energy needs. Dallas County HHS can assist with all utility vendors.

Irving residents must call 214-819-1848 to schedule an appointment for CEAP assistance.

families received rent/mortgage assistance in 2018

families received utility assistance in 2018

Information & Referrals

Irving Cares strives to match those in need with the right resources. Coaches are aware of current information and programs to provide targeted referrals. When we cannot provide a service, we offer referrals to other agencies and suggest contacting Texas211.org, or dialing 2-1-1 from any phone. Texas211 is a public-private partnership of the Community Council of Greater Dallas, Texas Health and Human Services Commission and United Way of Metropolitan Dallas offering a central source for community information.