Goals & Outcomes

Our goals:

  • identifying and addressing the needs of the Irving community
  • providing people with services in a respectful and dignified manner without regard to race, color, gender, age, disability, religion or national origin
  • partnering with people in developing solutions that lead to self-sufficiency
  • working with other agencies and organizations for greater impact and effectiveness
  • assuring donors and supporters of exemplary management and fiduciary practices

How we measure progress:  2016-2017 Outcome Summary 

Our strategy for achieving goals:

Holding off hunger and homelessness while providing a web of support systems and training opportunities, Irving Cares offers a hand up, not a handout, to strengthen people’s ability to care for themselves.

The caring environment and professional nature of staff and volunteers helps families maintain dignity  and offers them hope for the future.

The Emergency Assistance Program consists of financial assistance, a food pantry and information & referral. Case Managers interview, then partner with clients, to determine the best course of action to overcome the person’s crisis situation and promote self-sufficiency.

Often, employment issues are creating a need for food or financial assistance. Many people are referred to the Employment Services program for help. The Employment Services Program prepares clients for employment, provides them with skills for seeking and keeping a job, helps them stay focused and encouraged during the search process.

Our capacity for achieving goals:

In the past fiscal year a total of 1,490 volunteers donated more than 21,842 hours working in all areas of the agency.  Receptionists, Case Managers and food pantry workers donated hours to the Emergency Assistance Program. Volunteers assist with Job Search Seminars and resume writing for job-seeking clients. 

Information about our effectiveness and results:

People who get rent, mortgage or utility assistance take a Money Management class to learn budgeting skills. If someone needs food assistance, they can get emergency groceries, freeing up money to pay bills. Sometimes we also provide prescription subsidies and bus passes for transportation assistance.

Referrals to other agencies, or internal programs like Employment Services, provide additional resources.

Job search seminars address how to complete job applications, prepare resumes, dress for and participate in interviews, and search for employment opportunities with a variety of resources. Case Managers help identify and eliminate barriers to employment, give counseling and coaching, and provide personalized job leads. We also help the newly employed until the first paycheck arrives. This support could be transportation assistance, childcare tuition, GED testing fees or educational assistance and referrals to other Irving Cares programs for food or financial assistance.

Families helped with groceries monthly

The most pantry orders weighs 85 lbs. and a $100 value.


said yes

Over past 12 months, they were hungry but didn’t eat because there wasn’t enough money.


said yes

The Irving Cares food pantry improved their ability to deal with a financial crisis.


said yes

The Irving Cares food pantry helped prevent hunger in their household.

Donated Volunteer Hours

By over 1,612 individuals and teams.

Families helped with Rent or Mortgage

96% were not evicted 90 days after assistance.

Families helped with Utilities

91% remained connected 90 days after assistance.

Clients Took money management classes

Spanish and English classes held online and in person.